Loopo — Help & Support

Need help? Write to us. We usually answer within 2 working days.

Tip: in the game, Settings → About & privacy → Contact us opens an e-mail with your support code and game version already filled in, so we can help you faster.

Questions we get a lot

My purchase didn't arrive or is gone after reinstalling. Open the Shop and tap Restore purchases. Purchases are made through Apple; we never see card details.

How do I get a refund? Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.

What costs real money? Loopo is free to play. Optional in-app purchases (sparks packs, "Remove ads", bundles such as the Explorer, Hero, Legend and Island packs, and a Supporter pack) cost real money and always show their price before you buy. Sparks earned by playing are free. Players under 16 never see real-money offers.

How do I delete my data? Settings → About & privacy → Delete my account removes everything we keep online about you (ranking scores and statistics linked to you). Your progress on the device is removed when you delete the app.

How do I change privacy or ad choices? Settings → About & privacy → Privacy choices.

When does Loopo Island open? After you beat the first boss (level 10).

I lost my progress. Progress is stored on your own device. Write to us with your support code and we'll do our best to help.

For parents

Loopo has no chat, no free-text names and no personalised ads for players under 16. Purchases are protected by a grown-up check. Questions or a request to delete your child's online data: loopo@arcwavemedia.nl.

Loopo — Help & Support

Questions we get a lot

For parents

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